Privacy Policy

1. Introduction

This Privacy Policy explains how GSA LIFE CARE NETWORK (M) SDN. BHD. (“eInsurans”,”KOPIM PDE GLOBAL RISK ONLINE SERVICES SDN BHD”, “we”, “us”, or “our”) collects, uses, and protects your personal data when you use our website and services.

We are committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and applicable industry practices.

By using this website, you agree to the terms of this Privacy Policy.

2. Personal Data We Collect

We may collect and process personal data including but not limited to:

Name, NRIC/passport number
Contact details (email, phone number, address)
Nationality and foreign worker details
Employment or insurance-related information
Any information submitted through our website forms

3. Purpose of Data Collection

Your personal data may be used for the following purposes:

To process insurance enquiries and applications (SPIKPA, IG, etc.)
To communicate with you regarding your enquiry or policy
To provide quotations, services, and customer support
To comply with legal and regulatory requirements
Internal administration, analytics, and service improvement

Failure to provide required data may result in us being unable to process your request.

Marketing and promotional communications
Upon opting in to our services, you may receive newsletters, know-how, promotional material, and other marketing communications from us. If you do not wish to receive any promotional and/or marketing materials, please contact us using the contact details at the bottom of this Notice.

4. Disclosure of Personal Data

Your personal data may be disclosed to:

Insurance providers, underwriters, and partners
Government authorities and regulators (where required)
Healthcare providers (including hospitals, clinics, and medical professionals) for claims or underwriting purposes
Third-party service providers (e.g. IT, hosting, marketing support)
Professional advisers (e.g. auditors, consultants)

All third parties are required to handle your data securely and in accordance with applicable laws.

5. Data Security & Retention

We take reasonable steps to safeguard your personal data against unauthorised access, loss, or misuse.

Your personal data will only be retained for as long as necessary to fulfil the purposes outlined above or as required by law, after which it will be securely deleted.

6. Your Rights

Under the PDPA, you have the right to:

Access your personal data
Request correction of inaccurate data
Withdraw consent for data processing
Limit the use of your personal data

You may contact us to exercise these rights.

7. Cookies, Third-Party Links & Updates

Our website may use cookies to enhance user experience and analyse traffic.

We may include links to third-party websites. We are not responsible for their privacy practices.
We may update this Privacy Policy from time to time. Changes will be posted on this page.

8. Contact Us

If you have any questions or requests regarding your personal data, please contact:

eInsurans Helpline
Email: hello@einsuransmy.com
Phone: +601156216906 (primary line)
Contact us

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